Delivery Information
We try to dispatch all orders within 48 hours, although sometimes this may take up to 7 days. We will get in touch by email if there is a delay in dispatch for your order.
If you need your item quickly, please get in touch with us by email and we will do our best to get it to you as soon as possible.
UK deliveries
UK orders over £50 are sent by Royal Mail Special Delivery, which includes tracking and requires a signature on delivery. This is a next day service, guaranteed to arrive by 1pm.
UK orders under £50 will be sent by Royal Mail 1st class delivery, which usually takes between 1 - 3 working days.
All orders are normally shipped within 48 hours, although occasionally dispatch may take up to 7 days.
An email will be sent to keep you informed about when your order will be dispatched, along with tracking information if tracking is included.
Shipping rates vary depending on weight, which will be calculated at the checkout.
Europe and Worldwide deliveries
All Europe and Worldwide print and sticker orders are sent by Royal Mail tracked and signed for delivery*. All aluminium print orders are sent separately by courier delivery.
Royal Mail International and Worldwide delivery
This is a tracked and signed for service* with Royal Mail and normally takes between 5 - 7 working days to arrive within Europe and 7 - 10 working days to arrive to the rest of the world, but can sometimes take up to 3 weeks. If you would like your order quicker than this then please email us and we can send you a quote for a courier delivery.
If a tracked and signed-for service is not available to the destination country, another Royal Mail service will be used which may not include tracking or a signature being required upon receipt.
*tracked and signed-for service is not available to all countries
Courier tracked delivery
This is a tracked and signed for service with a courier and normally takes between 3 - 5 working days to arrive worldwide.
We try to dispatch all orders within 48 hours, although sometimes this may take up to 7 days. An email will be sent when your order is dispatched, along with tracking information (if it is a tracked delivery). Please check your spam folder if you have not received a dispatch email within 48 hours of ordering.
The cost for delivery is based on location and is quoted at the time of ordering. Prices quoted for all orders are subject to weight and region and are calculated at checkout.
*Please note, all shipment times outside of the UK are estimates only - delivery times cannot be guaranteed for Europe or Worldwide.*
We cannot be held responsible for any delays once the item has left the studio premises or the inability to deliver to the address provided.
If your delivery address is outside of the UK you will most likely have to pay customs charges to receive your order once it enters your destination country. These charges vary as they are levied by each individual country so please check with your local customs office for further details. All customs charges are the responsibility of the customer.
Any issues with regards to delivery must be raised within 7 days of receipt of the goods.
Returns policy
In the unlikely event you are not happy with your purchase items can be returned to us in a re-saleable condition for a refund within 28 days of purchase.
Please note that as a consumer you have the statutory right within the United Kingdom to cancel your order and return any goods ordered in exchange for a refund. This statutory right of cancellation starts on the date that you receive your order and expires on the fourteenth day after the day on which you receive the goods. The distance selling act requires you to notify us in writing within 14 days of receipt of the goods and all goods have to be returned to us, in the original condition within 14 days from the day of notification. The customer is liable for all return costs.
Returns Process
Please contact us before returning anything, this safe guards your consumer rights.
Items must be returned in a re-saleable condition. Where possible, please use the original packaging.
Please include your name, order reference, postal address and reason for return. Feel free to use the packing slip provided for this purpose.
When returning items to us it is your responsibility to ensure that the items arrive safe and sound. We cannot accept any responsibility for items lost during the return shipping. We would always recommend that you ensure that the package is sent by a tracked delivery service and adequately covered with compensation if lost or damaged. Please make sure the correct postage is paid as any returns sent with incorrect postage will not reach us and the refund will not be completed.
Return shipping charges are non-refundable and are the full responsibility of the customer.
Once the item is received back to our premises in a re-saleable condition, your refund will be credited in the same manner and to the same account used to make the original purchase. Please note, only the cost of the items will be refunded and not the original shipping costs. We do our best to process returns within 5 working days once the item has arrived back with us. We will notify you once we have received your parcel.
If you are would like to return an item, you must notify us in writing by email within 14 days of receipt of the goods. All goods then must arrive back with us in the original condition within 14 days from the day you notified us.
All returns are to be sent to the address below:
Jessica Harrison
Edinburgh Sculpture Workshop
21 Hawthornvale
Edinburgh
EH6 4JT
SCOTLAND
Damaged Goods
* If an item is damaged on delivery, you should not sign for the item, it will be returned to us
* If you have signed for an item and then later realise that it has been damaged, you should contacts us by email. Any damage to the item should be clearly indicated.
* Replacement items will be sent at no extra charge.
Wrong items ordered
If you have ordered the incorrect item, you can return it.
* Please contact us first as above.
* Amounts to be refunded will take account of the rights of cancellation and the sale of goods act, the customer is liable for the costs of returning goods.
* If you would like a replacement item to be sent to you, you may be charged again for delivery.
Incorrect items sent
* If we have sent you a wrong item, please contact us by e-mail.
* We will refund any postal charges that you incur sending incorrect items back to us, and will refund or replace the goods.
Replacement items
* If you have been sent a damaged or incorrect item, please return the item to the address above. You will be refunded for the cost incurred in returning the item and we will send you a replacement item at no extra cost.
* If you do not want a replacement item for damaged goods or items sent incorrectly, please return the item to the address above. You will be refunded for the cost incurred in returning the item and you will be given a full refund.